CORONAVIRUS (COVID-19)

In this difficult time we are working with our guests to see how best get through this together. The safety of our guests, staff, suppliers and the local community is of the highest importance to us. If you have a booking that starts after the current lockdown period, please kindly wait to contact us.

 

In the meantime, the FAQs below may help to answer your questions.

I have an upcoming booking, am I still able to go?

The government’s instruction issued on 23 March 2020 states that everyone must stay at home during this period of lockdown. As a result, you will not be able to travel to Cornwall. This will remain the case until these government restrictions are lifted. We are keeping a close eye on government advice and will update this page as and when this changes.

It is possible to postpone my holiday?

Whilst the option of postponement isn’t part of our standard terms and conditions, we will look at the possibility of postponement to a later date this year for guests who were due to stay during the period of government lockdown. If you choose to postpone to a week of a higher tariff, the difference will be charged. Please note you cannot postpone existing bookings or transfer deposits to next year. You may make a new booking with a new deposit payment for 2021 if you would like to reserve your dates for next year.

 

If I choose to cancel my holiday, will you issue a refund?

Your contract doesn’t allow for any refund so if you do want to cancel your holiday, we would refer you to your travel insurance provider. Depending on your individual circumstances, you may be eligible for a claim.

I have a holiday due to start after the current lockdown period, am I able to postpone?

We are currently focusing on guests due to arrive during the current period of lockdown. We are not able to offer guests, whose booking commences after the current lockdown period, the option of postponement to later this year. If and when, the government extends the period of lockdown, please contact us to discuss your booking.

The balance on my holiday is due, do I still need to pay it?

For bookings with a start date up to 30th June 2020 balance payments will become due when the government lifts the lockdown for your start date.

 

For all bookings with a start date between 1st July to 30th July 2020 you will need to pay your balance 28 days before your start date.

 

For all bookings with a start date between 31st July to 27th August 2020 you will need to pay your balance 42 days before your start date.

 

For all bookings with a start date from 28th August 2020 onwards you will need to pay your balance 56 days before your start date as per normal. 

 

If you need to discuss your booking for these dates please email us for further details.

 

If the period of lockdown is extended to include your booking, please contact us to look at the possibility of postponing your stay to later in the year, subject to availability. Your balance will then be due 8 weeks prior to the new dates of your stay.

 

 

Are you accepting new bookings?

We are accepting bookings from Friday 3rd July 2020

We are not accepting bookings for holidays arriving before 3rd July 2020. The situation is constantly changing, and we will be reviewing timescales in line with government advice.

If you would like to request a holiday that commences after the current period of lockdown and before 02 July, please get in touch. We can register your request and should travel restrictions be lifted for your requested dates, we will get in touch with you to secure your booking.

Are you accepting bookings for 2021?

 

Yes we are taking new bookings for 2021 so if you would like to secure your holiday for next year do get in touch with your details.

 

As COVID-19 is now a known event, standard terms and conditions will apply to cancellations for bookings taken on or after March 23 2020 for holidays from 02 July 2020 onwards. We recommend you have travel insurance in place that will cover you if you need to cancel your holiday due to government travel restrictions.

 

What are your current hours of business?

Our current hours of business are Monday to Friday, 9am to 5pm. Emails received out of these times will be responded to during normal business hours.

Thank you for your patience and continued support during this difficult time.