CORONAVIRUS (COVID-19) FAQs
I have an upcoming booking, am I still able to go?
The government’s instruction issued on 23 June 2020 states that
holidays in the UK will start from 4th July so any bookings from this date will go ahead.
All bookings will be subject to government guidelines regarding holidays & travel
If I choose to cancel my holiday, will you issue a refund?
Your contract doesn’t allow for any refund so if you do want to cancel your holiday,
we would refer you to your travel insurance provider.
The balance on my holiday is due, do I still need to pay it?
Yes, now lockdown is lifted all balance payments for holidays are due 8 weeks before arrival
Balance payments made for bookings in July, August, September this year
will be refundable if on the start date of your holiday there is a government lockdown in Polzeath.
Are you accepting new bookings?
We are accepting bookings for start dates from Friday 4th July 2020
Are you accepting bookings for 2021?
Yes we are taking new bookings for 2021
If you would like to secure your holiday for next year do get in touch with your dates
As COVID-19 is now a known event, standard terms and conditions will apply to cancellations for bookings taken on or after March 23 2020 for holidays from 4th July 2020 onwards. We recommend you have travel insurance in place that will cover you if you need to cancel your holiday due to government travel restrictions.
What are your current hours of business?
Our current hours of business are Monday to Friday, 9am to 5pm. Emails received out of these times will be responded to during normal business hours.
Thank you for your patience and continued support during this difficult time.